Computer Support

How We Provide Service

Location

We provide both on-site and off-site service,  There is no charge for pickup and delivery of equipment with the off-site service.

On-site Service

We can come to your office or home to service your computer hardware and software.

  • no mileage charge
  • radius limited to 30-45 minutes from Fort Collins, Colorado
  • if we can’t fix the problem, you only pay for 1/2 hour of service

Off-site Service

We can also pick up your equipment and take it back to our location for service.  Then the service is complete, we’ll deliver it back to your location.

  • no mileage charge
  • radius limited to 30-45 minutes from Fort Collins, Colorado
  • we do not offer loaner equipment

Equipment

We define equipment as desktop computers, laptops, notebooks, and tablets, along with peripheral devices such as scanners, external hard drives and printers.

We offer the following types of service for equipment:

  • Consulting on ordering new/replacement equipment
  • Ordering, setup and installation of new equipment
  • Troubleshooting and repairing of existing equipment
  • Recommending, installing and configuring backup software

Software

We define software and the operating system that runs your computer, or application software that lets you perform specific tasks.  Operating systems may include Microsoft Windows, Apple OS, and Linux.  Examples of application software include antivirus and firewall software like Symantec, or Microsoft Office.

We offer the following types of service for software:

  • Consulting on ordering new/replacement software
  • Ordering, installation and configuration of new/replacement software
  • Troubleshooting and repair of existing software
  • Diagnosis and repair of computer viruses and malware (service limits may apply)
  • Reloading or upgrading existing operating system software
  • Training:
    • On-site: one-on-one, small groups, formal classroom/conference room
    • Remote: one-on-one to small group training through a videoconference

 Service Guarantee for On-Site Service

If we can’t fix your problem, we will only charge you for a 1/2 hour of service.*

*Some restrictions may apply.